After Sales & Service
To ensure satisfaction at all times, our customer service team provides comprehensive after sales support.
With years of experience maintaining and servicing automated materials handling systems for some of the world’s leading organisations, we can confidently claim that MSA's after sales support is totally focused and second to none.
A concise Operating & Maintenance Manual is provided on completion of every project, to assist operators and maintenance personnel in the day-to-day use and care of the system.
12 Month Warranty On All Parts
A 12 month warranty is offered as standard on all systems and equipment supplied. Extended warranty agreements are available on request.
MSA's priority is to resolve issues as quickly as possible when a request for assistance or parts is received. Response is immediate, and with the ability to call on a wealth of experienced engineers and a vast stock of standard component parts, we are able to provide a first class after sales service.
A variety of maintenance contracts and operator and maintenance training programmes, we also have a 24/7 call-out facility available.
The accessibility and availability of our after sales department to provide assistance, guidance and advice embodies our aim to develop a close and continuing relationship with customers through constant communication.
We are a leading manufacturer of telescopic fork systems worldwide...
MSA is one of the leading designer's and manufacturers of telescopic fork systems worldwide. With over 25 years experience in the industry we can offer on site assistance to any client at a cost effective and competitive price that in time will pay dividends and give peace of mind to any customer.
Our site services undertake a planned schedule to suit most client's requests,
some examples are:
- Full Installation of O.E.M Equipment.
- Quarterly Service and Inspection.
- Semi-Annual Inspection Service.
- Major Overhaul.
Our primary products are the Telescopic Fork units which are usually attached or integrated with our customers high bay retrieval cranes, rollers table conveyors or independent cam lift units.
Some of our load handling range and configurations are listed below:
- Single Deep Single Platen.
- Single Deep Twin Finger.
- Double Deep Single Platen.
- Double Deep Twin Finger.
- Rotating Single Deep.
- Rotating Double Deep with Load Extender.
- Width Adjustable.
- Variable Lift Single Deep.
- Variable Lift Double Deep.
- Width Adjustable.
Instant assistance and technical support at hand...
MSA endeavour to react to any client request within 24 hours throughout the British mainland and 48 hours internationally. Instant assistance and technical backup are available via email or telephone.
MSA is committed to continuous improvement in the services it offers and believes that regular planned maintenance is the way to achieve cost reductions due to the eradication of untimely and costly breakdowns.
We undertake maintenance work on a planned and breakdown basis and pride ourselves on the professional services we offer to our clients worldwide.
Contact us today...
For more information on our products and services contact us today on: